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Critical Situations Relationship Manager
Company description
For our client, an American company, the largest software producer in the world, we are looking for a Critical Situations Relationship Manager.
Description
Managing premier customers’ and partners’ critical situation incidents to ensure that any need for escalation is addressed;
Delivering a high-quality customer and partner experience;
Identifying systemic issues and flagging process breakdown during the execution;
Pursuing proactive actions to help prevent future issues;
Leading projects and working groups to improve processes and tools;
Providing reporting to allow businesses to make better decisions.
Requirements
Minimum 2 years of experience in a Service delivery role;
Ability to work non-standard hours, weekends, and public holidays;
Advanced technical understanding of the Microsoft products and technologies;
Excellent command of English and French, verbal and written;
Excellent organizational, communication, and problem-solving skills.
