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FastTrack App Assure Manager- EN/FR
Descriere Companie
For our client, the largest American software producer in the world we are looking for a FastTrack App Assure Manager.
Descriere
Facilitating timely and impactful engagement of Application-compatible technical resources to resolve application compatibility issues with Windows 10/Windows 11, (including ARM devices), M365 Apps, Microsoft New Edge, Azure Virtual Desktop, and Windows Cloud PC;
Gathering input from the customer to determine their application remediation needs and effectively track the progress of their application assure activity;
Collecting, analyzing, and communicating key application compatibly feedback to improve Windows and Office products and end-to-end FastTrack Application Assure process;
Building and maintaining strong relationships across multiple teams within customers;
Maintaining strong working relationships with other customer-facing account personnel in the Sales, Services, Marketing, and Product Management teams.
Cerințe
+3 years of proven experience in technical consulting, IT administration, support, project management, customer success management, or related work;
Windows Desktop, M365 Apps, Windows Virtual Desktop, and Microsoft New Edge and/or Application Development competency- admin knowledge;
Strong organizational/time management skills, and the ability to manage multiple projects simultaneously;
Proven ability to work across a “virtual team” that has remote team members and crosses organization boundaries;
Excellent Communication Skills in English and French;
Experience with Windows desktop management, M365 Apps, Windows Virtual Desktop, and Microsoft New Edge and/or application development is preferred;
Experience in Technical Consulting, Project Management, Support, or Microsoft Field experience.
